Service & Contact

www.parkereninrotterdam.nlis an initiative of the municipality of Rotterdam. The website provides information and news about P+R facilities and municipal car parks. If you have questions, comments or suggestions, send us a message below. We’re glad to answer all your questions as quickly as possible.
Please also refer to our frequently asked questions.

Do you need information about street parking, municipal car parks or bicycle parkings? Please take a look here: https://www.rotterdam.nl/wonen-leven/parkeren/

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Teruggave parkeergeld
Er is iets niet goed gegaan bij de betaling van je kortparkeerplaats of reservering voor een parkeergarage. Je kunt een aanvraag indienen om een (deel van) het parkeergeld terug te krijgen. Je kunt je geld terugkrijgen als bijvoorbeeld:

Je parkeert op een P+R terrein en de korting (omdat je met openbaar vervoer reist) is niet verrekend
Je per ongeluk 2 keer betaalt voor een voertuig met hetzelfde kenteken
Je reservering niet werd herkend
Er technisch iets misging

Dien online de aanvraag voor teruggave in via de link hieronder.
Restitutie formulier

Je hebt geen recht op teruggave van parkeergeld als bijvoorbeeld:

Je teveel betaalt voor het parkeren op straat
Je vertrekt voor de eindtijd van de reservering
Je op de ticketknop hebt gedrukt terwijl je een reservering hebt
Je betaalt op een feestdag of niet parkeren dag

Wanneer wel of niet betalen?
Op de borden bij de betaal automaat en onder de info knop zie je wanneer je moet betalen om te kunnen parkeren. Ook kan je tijdens de invoer van de gegevens controleren of datum, tijdstip, kenteken en bedrag juist zijn.

Kosten
Teruggave aanvragen is gratis.

Meesturen of meenemen

Kwitantie parkeeractie of een kopie van je bankafschrift
Gaat het om een P+R terrein: een overzicht van je reisgegevens met het openbaar vervoer van en naar het P&R terrein (papieren kaartjes en aanbiedingen van winkelketens geven geen korting)
Gaat het om een online reservering: de reservering en indien van toepassing de vouchercode

Hoe lang duurt het
De online aanvraag wordt meteen behandeld. Het duurt bij een positieve beoordeling maximaal 6 weken voordat het bedrag op je rekening staat.

Voor wie
Iedereen die vindt recht te hebben op teruggave.

On this website we offer more information about the municipal car parks of the City of Rotterdam.

Do you have a compliment or complaint?

About an employee of the municipality.
About the quality of the services of the municipality.
About the timeliness of the municipality.

You can fill out the form online on our website by clicking one of the following links:
Compliment
Complaint

Bent u ondernemer? Dan wilt u geen tijd verliezen met parkeerproblemen. U kunt kiezen uit een drietal oplossingen die u online direct kunt aanvragen.
Parkeeroplossingen bedrijven

Er ging iets mis bij uw online reservering van een parkeerplek in een stadsgarage. Via deze pagina maakt u hiervan een melding
Storing online reserveringen

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Please indicate as clearly as possible how we can help you

I would like to receive a call about my complaint

I would like to receive a response by email

Klik bovenstaande vakje aan.

General information

Where can I find more general information about parking in Rotterdam?

You can find more information about parking in Rotterdam in the Parking section of the municipal website www.rotterdam.nl/parkeren.

How do I get to the Schouwburgplein (1 or 2) car park?

Click here for directions (opens as a PDF file) and here to view a video of the route to the Schouwburgplein 2 (formerly Kruisplein) car park.

Booking online

How does online buying a discount ticket work?

Our online booking service allows you to book and prepay for parking in a limited number of municipal car parks. We are increasing the number of car parks included in our online booking system. The system recognises your licence plate or QR code and allows you to enter the car park. If you leave the car park within the pre-booked parking period, you do not need to go to the payment machine first. In addition to special rates during events, we also offer Parking Discount Vouchers. You can find details on the Save on parking page.

I want to book a parking space online. How do I do it?

You can book parking online through our online booking service at www.parkereninrotterdam.nl. To see the car parks included in our online booking service, click Booking online. If you can book online, this is listed as an option on the page about the car park. Our Parking Discount Vouchers are listed on our homepage and they can all be booked online. Our online booking service will ask you to enter a date and a time. Click Find offers to see a list of the parking products available at each car park. Choose a product, then click the green Select button to confirm your choice. Then complete the following steps: 2. Personal details 3. Access 4. Payment 5. Review Once your payment has been processed, you will automatically receive email confirmation of your booking. The email will provide further instructions.

Which car parks can I book online?

At the moment you can online book parking in our Schouwburgplein 1, Schouwburgplein 2, Kiphof, Oude Haven, Erasmusbrug, Museumpark, Meent en Boompjes car parks. You will also be able to book parking in other municipal car parks online in the near future. These car parks are listed on the website.

Do I have to pre-book?

No. You can use any of our car parks without booking in advance. But booking online is much cheaper, making our competitive rates even more competitive.

Will a parking voucher be sent to my home address?

No. When you drive into the car park, the parking system will recognise your licence plate number or the QR code.

Will I receive email confirmation of my booking?

Yes. Once your payment has been processed, confirmation of your booking will be sent to the email address you provided.

How do I change or cancel a booking and how far in advance should I do this?

To change a booking, you first need to cancel it. Bookings can be cancelled up to 1 hour prior to the start of the parking period. In the email confirming your booking there is a link that allows you to cancel the booking. You will then receive an automatically generated email with a credit voucher for the amount in question (a coupon code equivalent to the value of the cancelled booking). This credit voucher will be valid for one year from the date on which you cancelled the booking in the car park you booked.

Can I drive into the car park before the start of the booked parking period?

Yes, you can drive in as usual. However, it is important to bear in mind that your booking will be recognised from 30 minutes before and up to 15 minutes after your booked parking period. If you arrive more than 30 minutes before the start of your booked parking period, the parking system will not recognise the booking and the standard rate will apply. To give you an example, let's say you drive into the car park at 14:01 and drive out again at 18:00, but you booked parking from 14:30 to 17:30. You arrived prior to the start of your booked parking period, so the system will have recognised your booking. However, before driving out, you will need to pay for the extra 15 minutes at the standard rate.

What payment methods are accepted?

When booking online you can pay by iDEAL, Mastercard or VISA. If you exceed the booked parking period, you will need to pay for the additional parking at the payment machine, in which case the standard rate will apply.

What should I do if the system does not recognise my licence plate number or if I have any other problems driving in or out?

At every entrance and exit there is an intercom that will connect you to the staff in our control room. They will be able to help.

Will I receive a receipt for my payment?

Yes. Your receipt will be attached to the email confirming your booking.

I selected the wrong day(s) and/or time(s) in my booking. How do I correct this?

See the answer to the question 'How do I change or cancel a booking?' for an explanation of what you need to do.

I am getting an error message when I try to make a payment with iDEAL. What should I do?

Press the F5 key. If you still get the same message, check whether your bank is currently experiencing technical issues with iDEAL payments.

How do I enter the car park using my booking?

Licence plate number As you approach the barrier the parking system will recognise the licence plate number specified in your booking. The ticket dispenser will automatically issue a ticket. This may take a few seconds. You do not need to press the button for a ticket. Licence plate entry

Drive up to the ticket dispenser at the entrance. The parking system may take a few seconds to recognise your licence plate number.
Once the system recognises your licence plate number, the ticket dispenser will automatically issue a ticket. You will need this ticket when you return to the car park in order to exit the car park. If the parking system takes more than a few seconds to recognise your licence plate, press the button on the intercom for assistance. Have your booking confirmation handy.
When leaving the car park, insert your ticket in the ticket reader. If you leave during the booked parking period, the barrier will raise. This may take a few moments. If you park for longer than you booked, you will have to pay for the additional parking at the payment machine, in which case the standard rate applies.

QR code entry If you are entering with a QR code, you will need to hold the QR code (as a print at home ticket or on your mobile phone) in front of the scanner as you drive in.

Drive up to the ticket dispenser at the entrance. The parking system may take a few seconds to recognise your booking.
Once the system recognises the QR code, the ticket dispenser will automatically issue a ticket. You will need to keep this ticket safe. If the parking system takes more than a few seconds to recognise your QR code, press the button on the intercom for assistance. Have your booking confirmation handy.

If I book parking, am I allocated a particular space in the car park?

No. You can park in any available parking space.

How do I exit the car park?

Insert your ticket at the exit barrier. The barrier will automatically go up.

What happens if I park for longer than I booked?

You book parking for a specific period. This period will differ depending on the Discount Voucher. If you exceed your booked parking period, you need to pay for the additional parking at the standard rate. You do this at the payment machine. Then insert your ticket at the exit barrier and the barrier will automatically go up.

Will I receive a refund if I park for less time than I booked?

No. You will not receive a refund. So be sure to choose the right discount voucher for your visit to Rotterdam.

How far in advance do I have to book parking?

You can book parking up until 1 hour before the start of the parking period you want. You can book parking up to 62 days in advance.

P + R Car Parks

What is a P&R car park?

P&R car parks are located on the outskirts of the city. From here you continue your journey on public transport. You can park here for free when you travel to the city with a public transport chip card (OV chip card).

How do I use the Slinge, Kralingse Zoom and Alexander P&R car parks for free?

STEP 1 Enter the car park

Take a ticket from the ticket dispenser at the entrance to the P&R car park.
Take the ticket with you. Do not leave it in your car.
This applies even if you have a public transport season ticket: you still need to take a ticket from the ticket dispenser and take it with you.

STEP 2 Travel on public transport

Continue your journey on public transport.
Always check in and out with your OV-chipkaart (this applies even if you have a public transport season ticket!)
Be sure to keep your car park ticket safe.

STEP 3 Validate your ticket and pay Please note! To qualify for P&R parking, you must travel with an OV-chipkaart. P&R parking is not available in conjunction with paper tickets or special offer tickets issued by retail chains.

Insert your car park ticket in the machine.
Hold your OV-chipkaart up to the OV-chipkaart reader on the machine.
The machine will verify your journey on public transport.
The final stretch of your journey must end near the P&R car park and start from another station.
To exit the P&R car park free of charge, you must exit within one hour of checking out with your OV-chipkaart.
If the journey on your OV-chipkaart qualifies for P&R parking, the machine will deduct €0 from your OV-chipkaart.
What if the journey on your OV-chipkaart does not qualify for P&R parking? Or if you checked out with your OV-chipkaart more than an hour ago? You then pay the standard rate for parking in the car park.
What if you travel on public transport without an OV-chipkaart? Or if you forget to check in and out? You then pay the standard rate for parking in the car park.

STEP 4 Exit the car park

Insert your car park ticket at the exit barrier and drive off.

Parking subscriptions

Where can I order car park exit tickets and parking vouchers?

Car park exit tickets and parking vouchers are prepaid parking cards that companies can purchase for their customers. These parking cards help offset the cost of parking in municipal car parks in Rotterdam. There are several kinds of exit tickets and parking vouchers: one-day exit tickets, 24-hour parking cards, vouchers worth a certain amount of money, vouchers valid for a certain period of time and evening parking cards. Car park exit tickets and parking vouchers are easy to order online through Mijn Loket on the Rotterdam.nl website. To log in you will need your 'eHerkenning'. You can find more information at www.rotterdam.nl/parkeren.

Can I arrange cheap parking for my staff?

In addition to standard products, such as car park exit tickets, parking vouchers and parking subscriptions, custom solutions can also be arranged. To discuss the possibility of arranging cheap parking for staff, please contact info@parkereninrotterdam.nl.

How does the online booking service work?

Our online booking service allows you to book and prepay for parking. At the moment this only possible in certain municipal car parks. The system recognises your licence plate number or a QR code and allows you to enter the car park. If you leave the municipal car park within the pre-booked parking period, you do not need to go to the payment machine first. In addition to special rates during events, we also offer Parking Discount Vouchers. You can find details on the Save on parking page.

How do I arrange a parking subscription?

Anyone can apply for a parking subscription for our municipal car parks (this is not yet possible for our P&R car parks). The only condition is that there must be a space available. It is very easy to apply for a parking subscription through Mijn Loket on the Rotterdam.nl website. All of the car parks listed on this website are managed or operated by the municipality. To log in you will need a DigiD. You can find more information at www.rotterdam.nl/parkeren.

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Custom parking solution

If you are a resident, visitor or company and are looking to arrange a custom parking solution, go to Information in the Service & Contact form and select custom parking solutions. We will find a solution that meets your needs.

In the event of malfunction or danger

In the event of malfunction and/or danger in a municipal car park, please call 010 4130505. You will be put straight through to our control room, which operates 24 hours a day.